Ticket Reports and Export
Export ticket reports by department, category, employee, and date for management review.
HR, managers, and admins can export ticket data for management review, performance tracking, operational planning, and audit records.
How to Export Ticket Reports
- Go to Ticket Management → All Ticket List
- Apply filters if required
- Click Export Ticket Report
- Download the exported file
Available Report Data
| Field | Description |
|---|---|
| Ticket Number | Unique ticket ID |
| Ticket Title | Short description of the ticket |
| Created By | User who raised the ticket |
| Assigned To | Employee responsible for the ticket |
| Department | Department handling the ticket |
| Category | Main ticket category |
| Sub-Category | Detailed sub-classification |
| Priority | Critical, High, Moderate, Low |
| Status | Current ticket status |
| Created Date | Date the ticket was created |
Common Report Use Cases
Team Performance Review Export all resolved tickets by employee to review resolution speed and workload distribution.
Department Workload Analysis Export tickets filtered by department to understand request volume and pending backlog.
Priority and SLA Tracking Export critical and high-priority tickets to monitor resolution timelines and identify delays.
Operational Audit Export complete ticket history for a date range to maintain an operational audit record.
Category-wise Analysis Export tickets filtered by category to identify which request types generate the most volume.
Export ticket reports at the end of each month to maintain accurate records and identify recurring issues that need permanent process or infrastructure improvements.